JOB DESCRIPTION
- Business
- Development of budget / business plan, implementation of the plan approved by the Group General Director
- Grasp accurately hotel information business in and outside the country to operate effectively.
- Monitor, implement and manage revenue to maximize revenue per room. Predict and plan for market changes and maximize revenue and profit for each client
- Maximize the sales of food services from the restaurant / hall space and efficiently manage the costs of food and beverages.
- Customer
- supervise activities to ensure the highest quality and customer care; This includes responding to legitimate requests and efficiently resolving all complaints in order to satisfy guests;
- Quality
- Ensure quality, standards are maintained in all parts of the hotel
- Planning and proposing repairing, upgrading interior equipment in accordance with the hotel grade.
- Safe security
- Urge and inspect security, fire and explosion protection, create a friendly and safe environment for guests and staff;
- Urge and inspect food hygiene and safety and prevent food poisoning.
- Employees
- Develop organizational structure and salary plan in line with the business plan approved by the Group's General Director
- Create an environment to ensure motivated employees to work; be trained and developed; timely and accurate payment of wages and benefits; and comply with labour laws and local government regulations
- Helps staff solve cultural issues and / or work environments so that staff and guests have positive experiences
- Develop regulations on reward and punishment for employees to create competitive atmosphere, increase productivity
- Develop a plan for professional training and fostering of foreign languages in order to meet the requirements of serving guests and planning the source staff for each department.
- Optimum personnel for each department
- Taking care of spiritual life and material for staffs of the hotel.
- Other duties
- Develop and maintain relationships with local authorities, local authorities, and media organizations
- To guide, inspect and take responsibility for the implementation of the regulations and rules already approved by the competent agencies;
- Periodically report business activities to the General Director and deputy general directors (weekly / monthly / quarterly / annual report) and report unexpected cases occurring out of control;
- Organize periodical meetings, extraordinary meetings with deputy directors and department heads to grasp and manage activities in a timely manner;
- Other duties assigned by the Owner or the General Director / Deputy General Director Listen to the opinions of guests and solve problems promptly.
REQUIREMENT
- Having diplomas / certificates on professional skills in hotel management issued by competent agencies.
- At least 2 years of experience in the position of Director / Deputy Director or 5 years in the position of Head or depend on the type and size of the hotel.
- Having professional ethics, knowledge, initiative and compliance.
- Management skills, management of people and work
- Additional knowledge, skills (foreign language, technology ...)
- English at Level B1 (IELTS: 4.5);
- Computer skills: Use proficient in word, excel and power point;
- Have basic knowledge about market research, advertising;
- Basic knowledge of diplomacy, reception and security;
- Understand the decisions, directives, circulars and legal documents of the State and the Group relating to the operation of the hotel.
INTERESTS
- Being the most competent person in every aspect of the hotel, the hotel manager shall have the right to:
- Decide all matters within the scope of your authority and delegate the authority to decide some matters for the Deputy Director
- To sign the proposal / request for exit, entry, payment, purchase decision to serve customers
- Decide or ask the superior to reward, discipline, to the staff under the right.
- Salary, bonus according to corporate regulations
- Social insurance, health insurance, full insurance
- Have the opportunity to be professionally trained
Interested candidates please send your CV to address: This email address is being protected from spambots. You need JavaScript enabled to view it.
PRIORITY: 15/04/2018